IN8TE Shipping & Returns Policy

Oct 2, 2026 · @Ryan Hamill

Built for race day, delivered fast. Every order ships tracked from our warehouse in England.

•       Free delivery on orders over £90, to the UK and 18 more countries.

•       £4.99 flat rate on smaller orders to those countries.

•       30 days to return. Unworn, tags on.

•       Exchanges for a different size, so you race in kit that fits.

Delivery

We ship worldwide by tracked standard delivery. Express delivery is coming in the next few months.

Destination	Under £90	£90 and over
UK and free delivery countries	£4.99	Free
All other countries	Calculated at checkout	Calculated at checkout

Free delivery countries: UK, Australia, Belgium, Canada, China, Czech Republic, France, Germany, Greece, Hong Kong, Ireland, Italy, Mexico, Netherlands, New Zealand, Portugal, Spain, United Arab Emirates and United States.

Free delivery covers parcels up to 2.5kg (around 10 items). For every other country, you pay our carrier's rate for your destination and parcel weight. Checkout works this out automatically and shows the exact charge before you pay, so there are no surprises.

Duties and taxes included. For orders to Australia, Belgium, Canada, the Czech Republic, France, Germany, Greece, Ireland, Italy, the Netherlands, New Zealand, Portugal, Spain, the United Arab Emirates and the United States, we pay the import duties and taxes for you, so there's nothing extra to pay on delivery. Orders to China, Hong Kong, Mexico and all other countries may be charged import duties or taxes on arrival, which you'll need to pay to receive your parcel.

Destination	Delivery after dispatch
UK	1–2 working days
EU	3–5 working days
Rest of world	5–10 working days

We aim to dispatch within 1–2 working days, and you'll get an email with tracking as soon as your kit is on its way. Delivery times can be affected by customs checks, carrier delays and peak periods.

Bear with us. We're a new brand working with a new carrier, so if something isn't perfect, please give us a little grace. We want you racing in our kit faster than anyone, and if anything goes wrong, we'll be on it.

Racing soon?

Don't leave your race kit to chance. Order at least 5 working days before you travel in the UK, or 10 working days for international orders, and ship to a home or work address. Hotels and event venues often refuse or lose parcels, and we can't redirect a delivery once it's with the courier.

Returns and exchanges

You have 30 days from delivery to return or exchange any item that's unworn, unwashed and has its original tags attached. Try it on at home, but save the sandbag for after you've decided.

UK returns

UK returns are managed by Delivery Assured. Start your return at [Delivery Assured returns link], enter your order number and email address, and follow the steps to get your label and drop off your parcel.

International returns

If you're outside the UK, you're responsible for sending your return to our warehouse in England, at your own cost. Email [support email] with your order number first and we'll send you the returns address. Always use a tracked service: we can't refund a parcel that doesn't reach us.

Exchanges

Want a different size? Tell us when you start your return and we'll send your new size once your return arrives, subject to stock. If it's sold out, we'll refund you instead.

Refunds

We'll refund you to your original payment method within 5 working days of your return arriving at our warehouse, and email you when it's done. Your bank may take a few more days to show it. Delivery charges aren't refunded, unless the item is faulty or we sent the wrong one.

Faulty items

If something isn't right with your kit, email with your order number and a photo. We'll cover the return wherever you are and send a replacement or a full refund. This doesn't affect your statutory rights.

Items we can't accept back

• Items that have been worn, washed or had their tags removed.
• Socks that have been taken out of their original sealed packaging, for hygiene reasons.
• Returns that arrive more than 30 days after delivery.

Delivery questions

I haven't had a confirmation email. Check your spam or promotions folder first. Still nothing after an hour? Email us at [support email] and we'll resend it.

My tracking link isn't working. Tracking can take up to 24 hours to update after dispatch. If it still shows nothing after that, get in touch.

Can I change my address or order? Email us within 1 hour of ordering and we'll do our best. Once your order is packed, we can't change it.

My parcel says delivered but I don't have it. Check with neighbours and any safe place you gave the courier, then contact us within 7 days and we'll open a claim with the carrier.

I won a waitlist referral prize. Do I pay delivery? Yes. Because the competition ran worldwide, prize winners cover their own delivery at the standard rates above. Your prize code covers the kit itself.

Still need help? Email team@racein8te.com and we'll reply within 48 hours.